Payment and Refund Policy

1. Fees Payable

1. Full payment is required at the time of purchase.
2. For online payments we accept Visa, Mastercard and Amex
3. We also accept cheques and electronic funds transfer (EFT) payments. For information about account details for EFT please contact us 

2. Refunds for Events and Programs

1. The National Council of Jewish Women of Australia (Victoria)* (NCJWA Vic) will safeguard fees paid by event attendees and program participants.
2. Event attendees and program participants will be eligible for a refund of 100% of any monies paid if the request is received 24 hours prior to the event or the commencement of the program.
3. When a refund is approved, the refund payment will be paid within 28 days. Refunds are to be paid via electronic funds transfer back onto the credit or debit card used for the original purchase.

3. Membership Refunds

1. NCJWA Vic will safeguard fees paid by members.
2. If a member wishes to withdraw from NCJWA Vic Membership for any reason, they will be eligible for a refund of 100% of any monies paid if the request for refund has been received in writing within 7 days of enrolment as a member.
3. When a refund is approved, the refund payment will be paid within 28 days. Refunds are to be paid via electronic funds transfer back onto the credit or debit card used for the original purchase.

4. Payment of GST

1. Where applicable GST is included in the fees charged by NCJWA Vic. In many cases GST does not apply because NCJWA Vic is a not for profit.

5. Consumer Protection

1. This policy does not in any way limit the rights of participants to take action under Australia’s consumer protection laws.

*NCJWA Vic comprises three entities – National Council of Jewish Women of Australia (Victoria) Inc, National Council of Jewish Women (Victoria) Community Services Inc and National Council of Jewish Women (Victoria) Social Support Trust. This policy applies across the organisation to all three entities.